E-Car Parts – Returns Policy

Returns of Parts Not Required - within 14 days
All goods sold by Mail Order are covered by the Consumer Contracts Regulations, which allow for a fourteen day 'cooling off' period during which you may cancel your order (in writing) by sending us a letter, fax or e-mail at any time up to and including the fourteenth working day after the day on which you received your purchase. If you exercise your statutory right to cancel you must immediately return to us (at your own cost), the item(s) that you do not wish to keep. Return carriage charges are non-refundable. We will acknowledge receipt of your written cancellation by issuing a 'Returns Authorisation Number' which should be quoted and accompanied by a proof of purchase or invoice when returning the goods. Please ensure all goods are adequately packed to avoid damage, that you insure them accordingly with the carrier used and obtain a proof of shipment. Please note that all goods must be in the condition supplied at the point of sale and with their original, undamaged packaging. Returns are not permitted on parts specially ordered by E-Car Parts on customer's behalf.

Returns of parts not required - within 14 - 28 days
As an added benefit to E-Car Parts customers and in addition to your statutory cancellation right (as detailed above), returns may be considered outside the 14 day cooling off period up to and including 28 days after you receive your purchase, subject to the following criteria. Please note that any offset, credit or refund will be at the sole discretion of E-Car Parts Ltd.

A 'Returns Authorisation Number' must be applied for within the 14 to 28 day period. Where goods have been correctly supplied, it may be possible to offset the full value of the return against another order of the same or higher value. Alternatively, a credit note (for the full value) could be offered. Please note that any cash refund will be subject to a handling charge (typically 15% min £5) to cover administration and re-stocking costs. Return carriage charges are non-refundable.

All goods returned for a credit or exchange must be accompanied by our invoice quoting the 'Return Authorisation Number' Goods must be adequately packed to avoid damage. You should insure them accordingly with the carrier and obtain a proof of shipment. No responsibility can be accepted for goods received by us, damaged. Goods must be in the condition supplied at the point of sale and with their original, undamaged packaging. Returns are not permitted on parts specially ordered by E-Car Parts on customer's behalf.

Returns of Parts Not Required - Outside 28 days
No returns will be considered after 28 days unless covered by the terms and conditions of our Warranty.